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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

3 min read

Mistakes Made with Microsoft Teams and Zoom Calling Plan Implementations

By Matt Maloney on Jan 26, 2022

The business environment has undergone numerous recent transformations, including the decoupling of person-to-person communication from traditional telephony platforms. Permanent changes in the nature of enterprise collaboration have also come about, driven by the pandemic-inspired move toward a hybrid workforce. Users are more often using their mobiles rather than desk phones, for example, and reliance on direct peer-to-peer communications has also increased.

In this new landscape, cloud-based collaboration tools are now prolific, but they create new challenges for enterprises. Many of these digital channels were launched quickly, without the typical processes in place to manage costs and oversee sprawl. And now that the durability of solutions such as Microsoft Teams and Zoom is becoming clear, companies face a steep learning curve as they work to control spend across these new platforms.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
4 min read

Top 3 Mistakes Made in MS Teams Deployment

By Sheikh Ali on Jan 19, 2022

The current rapid adoption of digital transformation and work-from-anywhere environments have combined to make the use of SaaS applications to connect employees, contractors, vendors and other associates and partners rise on a similarly swift pace across the enterprise space.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
3 min read

The COPE Enterprise Mobility Strategy: How the Model Reduces Security Risk

By Billy Howes on Jan 11, 2022

In today’s world of remote work, the topic of technology and devices has become more important than ever. Homes have been transformed into offices, making it crucial for team members to have the right equipment to complete their work in a secure and efficient manner.

While using a BYO model remains popular with companies, it’s not the most secure or cost-effective strategy. To gain added security benefits and stay compliant, enterprises should consider moving toward a Corporate Owned, Personally Enabled (COPE) mobility model.

Topics: Mobility Industry Trends
6 min read

Navigating COVID Disruptions in Retail through Cost Optimization

By Justin McBride on Dec 23, 2021

When is the last time you made an online purchase or opted for delivery over dine-in at a restaurant? Nowadays, you can get almost anything you want delivered to your door with the click of a button. Not only is online shopping convenient, but it has become a necessity for many in the midst of a global pandemic.

Topics: Technology Expense Management Mobility Digital Transformation Industry Trends
3 min read

Key Lessons from SD-WAN Migrations

By Andrew Taylor on Nov 19, 2021

Is your organization looking to make a digital transformation in the upcoming year? In recent years, we have seen a trend where all traffic is moving to the cloud. According to Gartner, “Enterprises need this because their network traffic is doubling in size, roughly every 2.9 years.” With the onset of this trend, more organizations have chosen to move to faster and more secure WAN, like SD-WAN, for an easier transfer of digital assets.

Topics: Technology Expense Management Digital Transformation Industry Trends
4 min read

Mobile Roaming Charges are Back: What Does it Mean for Your Business?

By Jasper Gray on Nov 10, 2021

In 2017, the European Union banned roaming charges for people using mobile phones abroad. The new rules meant citizens travelling within the EU were able to call, text and browse the internet at the same price they paid at home.

However, after the UK voted to leave the EU and with the trade agreement not incorporating protection against mobile roaming charges, some of the UK’s largest operators are now reintroducing the fees. Such a change in service could create significant difficulties for international companies with employees travelling abroad for work.

In this article, we will discuss what we know about the situation so far and outline what your business can do to ensure the charges don’t catch you or your communications teams off guard.

Topics: Mobility Digital Transformation Industry Trends EMEA
6 min read

5 Ways to Prepare for the Microsoft Office Price Hike

By Matt Maloney on Nov 2, 2021

Microsoft recently announced the first Office price increase in a decade. If your enterprise uses Office, you probably know the platform has rolled out a lot of new capabilities since the last release. The company has essentially reinvented the Office platform as a cutting-edge SaaS service, setting a rate for innovation that would be difficult for many other providers to match. But while the increase appears justified against rising technology costs and upgraded feature sets, it’s still important to take the right steps to ensure your spend matches your needs and usage.

Are you ready for the Microsoft Office price hike? We’ll show you 5 ways to wrangle your Microsoft UCaaS Spend.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
6 min read

Budgeting Considerations for 2022

By Giselle Simas on Oct 29, 2021

With only one quarter left in the year, it’s the ideal time to check technology spending and make a new budget to set your company up for success in 2022. With the rise of hybrid work and growing dependency on technology, it’s become more important than ever to invest in Technology Expense Management (TEM) to help cut costs, track services and equipment, and negotiate better contracts.  

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
4 min read

UCaaS: Understanding the New Face of Call Accounting

By Sheikh Ali on Oct 13, 2021

Call accounting originally grew from a core set of business needs that included cost validation and fraud detection. Enterprises often utilized call activity information to incentivize lower cost calling behaviors and manage traffic, and certain sectors—financial services and government among them—used call data to meet a range of compliance requirements. Companies also embraced call accounting for more mundane uses, such as cost center chargebacks based on consumption.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
11 min read

UCaaS: If You Can’t See You Can’t Act

By Sheikh Ali on Sep 30, 2021

Your essential checklist to save, manage and optimize your digital communications spend.

Topics: SaaS Industry Trends

Modern CTO Podcast with Calero-MDSL EVP, Operations, Patrick Mulvehill

By Stephanie O'Malley on Sep 14, 2021

Calero-MDSL was recently interviewed by Modern CTO Podcast, a group that explores thought leadership in the world of technology.

Topics: Events Digital Transformation Industry Trends Podcast
2 min read

Rolling Out a New COPE Program for Your Employees

By Billy Howes on Sep 3, 2021

Corporate-owned personally enabled devices, or “COPE”, is a reemerging trend as enterprises continue to adapt to new ways of working. Where BYOD creates IT management and support complications, as well as security risk, the advantages of COPE programs include lower costs and lower risks. The key factor is that the approach also empowers employees to use these company owned devices for personal activities including social sites, e-mail, and calls, inevitably passing savings along to the employee, as well. 

Topics: Mobility Digital Transformation Industry Trends
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