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The European telecom market is highly fragmented - even the smallest countries host as many as four mobile operators simultaneously. As operators compete for territory, cut-throat price wars saddle many with debt, limiting their ability to upgrade their networks.

As a result, calls for consolidation have grown louder. Larger players, such as Vodafone (UK), Telenor (Norway) and Telefonica (Spain), have urged policymakers to allow European mobile operators to merge and invest more in networks to keep pace with peers in Asia and the US.

Until such consolidations are made, enterprises will need to grapple with various carriers, contracts, and levels of coverage. Doing so successfully is only possible when employees have the tools they need to stay connected, supported and productive at all times. Managed Mobility Services (MMS) provides centralised technology to maximise productivity throughout the company.

The telecom market is anything but standardised. Multinational businesses operating across Europe, the Middle East and Africa need to deal with various operators across various countries.

The fragmentation goes beyond country borders. Bill quality and formats, language barriers and currency differences feed into the fragmented nature of the telecom market.
As a result, businesses often struggle to understand their overall telecom spend, driving up unnecessary costs. A robust global technology expense management (TEM) solution can help international companies analyse and manage expense data efficiently by offering full inventory transparency. 

Let's look at the fragmented nature of telecoms in EMEA and the complicated spend management associated, to explore and explain the full utility of TEM software.

The Unified Communications as a Service (UCaaS) global market size is expected to reach USD 210 billion by 2028, with an annual growth rate of 23.6% from 2021 to 2028, according to Grand View Research, Inc. Given businesses growing reliance on cloud-based tools in recent years, it’s not surprising that the market is expanding at such an astonishing rate.

However, cloud-based tools, such as UCaaS is a relatively new concept for many businesses when it comes to specifics (i.e. call accounting, license management). Even seasoned IT, Operations, and Finance experts have difficulty wrapping their heads around the various terms in the wider cloud-based toolset, which the unified communications sphere forms a part of.

In this guide, we’ll go back to basics and reveal the meaning behind ten cloud and UCaaS-related acronyms. Continue reading to gain the foundational knowledge you need to navigate the industry with confidence.