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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

Matt Maloney


Recent posts by Matt Maloney

4 min read

7 Things You Need to Know When Evaluating a UCaaS Provider

By Matt Maloney on May 4, 2022

Thanks to the work-from-home movement, more employees, customers and business partners are now accustomed to leveraging UCaaS tools as part of their normal workflows. However, where a quick setup was the priority in the early days of COVID-19, businesses today are savvier about what they want out of a digital collaboration solution. Organizations are increasingly looking for ways to optimize their consumption and improve their UCaaS expense management.

Whether you’re planning to sign up with a new UCaaS provider or preparing to negotiate a renewal with an existing service, we’ve put together 7 things you need to know to as you evaluate UCaaS solutions.

Topics: information technology cloud management SaaS IT trends unified communications UCaaS enterprise
3 min read

Mistakes Made with Microsoft Teams and Zoom Calling Plan Implementations

By Matt Maloney on Jan 26, 2022

The business environment has undergone numerous recent transformations, including the decoupling of person-to-person communication from traditional telephony platforms. Permanent changes in the nature of enterprise collaboration have also come about, driven by the pandemic-inspired move toward a hybrid workforce. Users are more often using their mobiles rather than desk phones, for example, and reliance on direct peer-to-peer communications has also increased.

In this new landscape, cloud-based collaboration tools are now prolific, but they create new challenges for enterprises. Many of these digital channels were launched quickly, without the typical processes in place to manage costs and oversee sprawl. And now that the durability of solutions such as Microsoft Teams and Zoom is becoming clear, companies face a steep learning curve as they work to control spend across these new platforms.

Topics: cloud management analytics digital transformation SaaS IT procurement software procurement IT trends unified communications trends UCaaS COVID-19 remote
6 min read

5 Ways to Prepare for the Microsoft Office Price Hike

By Matt Maloney on Nov 2, 2021

Microsoft recently announced the first Office price increase in a decade. If your enterprise uses Office, you probably know the platform has rolled out a lot of new capabilities since the last release. The company has essentially reinvented the Office platform as a cutting-edge SaaS service, setting a rate for innovation that would be difficult for many other providers to match. But while the increase appears justified against rising technology costs and upgraded feature sets, it’s still important to take the right steps to ensure your spend matches your needs and usage.

Are you ready for the Microsoft Office price hike? We’ll show you 5 ways to wrangle your Microsoft UCaaS Spend.

Topics: cloud management IT Finance cloud costs SaaS rate plan optimization unified communications trends UCaaS enterprise
6 min read

Call Accounting 2.0: Hybrid Solutions Blending UCaaS and Legacy Communications Data

By Matt Maloney on Sep 24, 2021

Updated January 19, 2022

The transition of legacy PBX systems and other communication platforms from on-prem to cloud is happening at an unprecedented pace. This migration creates new challenges for enterprises trying to monitor communications usage and spend, from traditional forms of communication to UCaaS. Traditional tools can’t keep up with the need for better visibility into where telecom & UCaaS budgets are going and how to optimize the value of investments. 

Topics: IT SaaS optimization IT procurement unified communications UCaaS savings
4 min read

Top 3 Challenges of Managing Enterprise SaaS Spend

By Matt Maloney on Jun 18, 2021

Updated January 19, 2022

Large businesses are increasingly realizing they have a major problem around SaaS spend management. The use of cloud subscription services is going up but, unlike with traditional on-prem technologies, few companies had controls in place before the pace of SaaS and UCaaS adoption accelerated. And while SaaS applications were a lifeline for companies and workers when COVID-19 hit, the scope of expenses associated with so much cloud service sprawl is just now becoming clear.

Topics: Technology Expense Management IT service management IT SaaS asset manager software software procurement IT sourcing trends UCaaS enterprise
4 min read

The UCaaS Enterprise Spend Black Hole

By Matt Maloney on Feb 25, 2021

Many enterprises are struggling to understand where they are spending their SaaS dollars from Cloud Communications (UCaaS) solutions such as Zoom, Teams, RingCentral, and Webex to Enterprise SaaS solutions such as Office 365. The result is a potentially large spend black hole that will continue to snowball over time without unified visibility across all of these UCaaS solutions.

Topics: Technology Expense Management telecom expense TEM unified communications UCaaS enterprise

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