The transition of legacy PBX systems and other communication platforms from on-prem to cloud is happening at an unprecedented pace. This migration creates new challenges for enterprises trying to monitor usage and spend. Traditional tools can’t keep up, and businesses need for better visibility into where their telecom budgets are going and how to optimize the value of their investments.
Recent posts by Matt Maloney
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Large businesses are increasingly realizing they have a major problem around SaaS management. The use of cloud services is going up but, unlike with traditional on-prem technologies, few companies had controls in place before the pace of SaaS and UCaaS adoption accelerated. And while SaaS applications were a lifeline for companies and workers when COVID-19 hit, the scope of expenses associated with so much cloud service sprawl is just now becoming clear.
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Many enterprises are struggling to understand where they are spending their SaaS dollars from Cloud Communications (UCaaS) solutions such as Zoom, Teams, RingCentral, and Webex to Enterprise SaaS solutions such as Office 365. The result is a potentially large spend black hole that will continue to snowball over time without unified visibility across all of these UCaaS solutions.