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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

4 min read

Communicating Across Borders: How to Streamline Your Telecom Costs

By Robert Noble on May 11, 2022

The telecom market is anything but standardised. Multinational businesses operating across Europe, the Middle East and Africa need to deal with various operators across various countries.

The fragmentation goes beyond country borders. Bill quality and formats, language barriers and currency differences feed into the fragmented nature of the telecom market.
As a result, businesses often struggle to understand their overall telecom spend, driving up unnecessary costs. A robust global technology expense management (TEM) solution can help international companies analyse and manage expense data efficiently by offering full inventory transparency. 

Let's look at the fragmented nature of telecoms in EMEA and the complicated spend management associated, to explore and explain the full utility of TEM software.

Topics: Technology Expense Management telecom expense telecom audit telecommunications TEM EMEA
4 min read

7 Things You Need to Know When Evaluating a UCaaS Provider

By Matt Maloney on May 4, 2022

Thanks to the work-from-home movement, more employees, customers and business partners are now accustomed to leveraging UCaaS tools as part of their normal workflows. However, where a quick setup was the priority in the early days of COVID-19, businesses today are savvier about what they want out of a digital collaboration solution. Organizations are increasingly looking for ways to optimize their consumption and improve their UCaaS expense management.

Whether you’re planning to sign up with a new UCaaS provider or preparing to negotiate a renewal with an existing service, we’ve put together 7 things you need to know to as you evaluate UCaaS solutions.

Topics: information technology cloud management SaaS IT trends unified communications UCaaS enterprise
2 min read

Securing Business Continuity and Innovation in Technology Expense Management

By Jackie Blake on Apr 27, 2022

With rising technology costs, supply chain issues, and global security threats, enterprises must evaluate their business continuity plans to prevent disruptions in business and stay on top of innovation so they are not left behind in the technology dust. If a network goes down unexpectedly, or there’s a cyber-attack, companies are exposed to enormous risk that can affect their reputation and bottom line.

Topics: Technology Expense Management strategic services contingency audit TEM digital transformation optimization innovation trends enterprise
3 min read

Calero-MDSL First to Launch SaaS into Technology Expense Management Space

By Amanda Harrington on Apr 26, 2022

Calero-MDSL, the leader in the Technology Expense Management (TEM) industry, announced it is transforming expense management yet again with the launch of the first ever SaaS Expense Management solution. 

Rochester, NY (April 26, 2022) – On Monday, Calero-MDSL announced the launch of their new SaaS Expense Management solution at the AOTMP (Association of Telecom Management Professionals) Engage conference. Having launched the celebrated UCaaS solution in 2021, this newest product from Calero-MDSL expands the breadth and depth of the solution into the greater SaaS space. This enables the modernization, centralization, and optimization of an enterprise’s expense management across their overall SaaS portfolio and is further evidence that Calero-MDSL continues to invest in the forward-looking needs of IT expense and lifecycle management across wireline, mobility, and now full SaaS.  

Topics: Company News SaaS
4 min read

Lost in Translation: Cloud and UCaaS Jargon Explained

By Robert Noble on Apr 11, 2022

The Unified Communications as a Service (UCaaS) global market size is expected to reach USD 210 billion by 2028, with an annual growth rate of 23.6% from 2021 to 2028, according to Grand View Research, Inc. Given businesses growing reliance on cloud-based tools in recent years, it’s not surprising that the market is expanding at such an astonishing rate.

However, cloud-based tools, such as UCaaS is a relatively new concept for many businesses when it comes to specifics (i.e. call accounting, license management). Even seasoned IT, Operations, and Finance experts have difficulty wrapping their heads around the various terms in the wider cloud-based toolset, which the unified communications sphere forms a part of.

In this guide, we’ll go back to basics and reveal the meaning behind ten cloud and UCaaS-related acronyms. Continue reading to gain the foundational knowledge you need to navigate the industry with confidence.

Topics: cloud management cloud expense management on-premise networking IT cloud costs SaaS software procurement IT sourcing unified communications UCaaS Cloud
4 min read

Market Data Trends for 2022: How to Strategize and Plan Ahead

By Alistair Brooker on Mar 29, 2022

The financial services landscape is still transitioning - along with the rest of the business world - into post-pandemic mode. Work arrangements are moving from what has been a fully remote workforce for most organizations to either work from home (WFH), full-time office or hybrid. Employee roles are also shifting as enterprises explore ways to reduce manual tasks, free up workers’ time for higher-value activities and nurture productivity.

To help understand how those changes will impact market data management in the coming year, we’ve put together a summary of the trends, updates and key items to consider in 2022.

Topics: Market Data Management Financial Technology Management Trade Expense Management business intelligence IT market data services data services vendors fintech 2022 trends
3 min read

The Value of Managed Services in TEM: How to Simplify Technology Expense Management

By Nicola Whiting on Mar 9, 2022

Technology Expense Management (TEM) stakeholders have their plates full when it comes to managing spend, from handling invoices, to tracking thousands of technology devices, and dealing with billing discrepancies. There aren’t enough hours in the day to handle every single detail. In turn, billing errors and cost savings opportunities can fall through the cracks.

Topics: Technology Expense Management procurement managed pay managed services TEM Automation optimization invoice enterprise
5 min read

The Continued Rise of Unified-Communications-as-a-Service: Trends for 2022

By Sheikh Ali on Feb 8, 2022

We’ve all seen the explosion of UCaaS, both in the enterprise and in our personal lives. Zoom and Teams meetings became the norm to communicate and collaborate at work and at home, and expertspredicta compound growth rate of 13.4% between 2021 and 2028 for UCaaS services.

Topics: Technology Expense Management cloud management cloud expense management business intelligence analytics IT Finance SaaS IT procurement IT trends IT sourcing unified communications trends UCaaS enterprise 2022 trends
3 min read

Mistakes Made with Microsoft Teams and Zoom Calling Plan Implementations

By Matt Maloney on Jan 26, 2022

The business environment has undergone numerous recent transformations, including the decoupling of person-to-person communication from traditional telephony platforms. Permanent changes in the nature of enterprise collaboration have also come about, driven by the pandemic-inspired move toward a hybrid workforce. Users are more often using their mobiles rather than desk phones, for example, and reliance on direct peer-to-peer communications has also increased.

In this new landscape, cloud-based collaboration tools are now prolific, but they create new challenges for enterprises. Many of these digital channels were launched quickly, without the typical processes in place to manage costs and oversee sprawl. And now that the durability of solutions such as Microsoft Teams and Zoom is becoming clear, companies face a steep learning curve as they work to control spend across these new platforms.

Topics: cloud management analytics digital transformation SaaS IT procurement software procurement IT trends unified communications trends UCaaS COVID-19 remote
4 min read

Top 3 Mistakes Made in MS Teams Deployment

By Sheikh Ali on Jan 19, 2022

The current rapid adoption of digital transformation and work-from-anywhere environments have combined to make the use of SaaS applications to connect employees, contractors, vendors and other associates and partners rise on a similarly swift pace across the enterprise space.

Topics: Technology Expense Management cloud management migration digital transformation SaaS unified communications UCaaS enterprise remote
2 min read

Calero-MDSL Recognized in Gartner 2021 Market Guide for Telecom Expense Management Services

By Stephanie O'Malley on Jan 13, 2022

Calero-MDSL, the global leader in technology expense management (TEM), announced today its inclusion in Gartner’s 2021 Market Guide for Telecom Expense Management Services. Calero-MDSL is a Representative TEM Pure-Play Vendor for Global Delivery profiled by Gartner in the report. The vendors reviewed include those most frequently asked about in Gartner end-user inquiries, typically serving the large, regional or MNC enterprise base. 

“Calero-MDSL is honored to be recognized again in Gartner’s annual TEM Market Guide. We believe inclusion in this guide validates our leading position in the global TEM market, and our ability to simplify recurring technology expenses for the largest companies across the globe” said Scott Gilbert, Chief Executive Officer of Calero-MDSL. “Over the past 12 months, I have been passionate about driving a new sense of bold innovation across our organization and we are now seeing the industry embrace the change as well.”

Gartner’s TEM coverage focuses on SaaS-based applications and platforms, managed services, and associated professional services. Findings in the 2021 Market Guide include:

Topics: News Company News TEM gartner calero-mdsl
3 min read

The COPE Enterprise Mobility Strategy: How the Model Reduces Security Risk

By Billy Howes on Jan 11, 2022

In today’s world of remote work, the topic of technology and devices has become more important than ever. Homes have been transformed into offices, making it crucial for team members to have the right equipment to complete their work in a secure and efficient manner.

While using a BYO model remains popular with companies, it’s not the most secure or cost-effective strategy. To gain added security benefits and stay compliant, enterprises should consider moving toward a Corporate Owned, Personally Enabled (COPE) mobility model.

Topics: Managed Mobility Services mobility business intelligence mobile enterprise mobility COPE mms enterprise support

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