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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

1 min read

Dare to Innovate - Episode 4: Mobility: Personalization of the Employee Experience

By Claire McAuliffe on Sep 7, 2022

Prioritizing the employee experience is key in maintaining an effective and efficient mobility strategy. Without standardized policies with flexibility to enable the end-user, employees can struggle with the inefficiencies which can negatively affect productivity and retention.

Listen in as we talk with Nicola Whiting on how organizations should view the end-user experience and the importance of prioritizing it.

Topics: Mobility Industry Trends Podcast
7 min read

Why your Call Accounting needs UCaaS and your UCaaS needs Call Accounting

By Matt Maloney on Sep 6, 2022

UCaaS apps such as Zoom, Microsoft Teams, and RingCentral have become commonplace across the business environment. UCaaS has become business critical services and is now a major factor to SaaS application growth and waste.

By 2026:
• SaaS spend will grow by 187% to $317B*
• UCaaS will consume up to 15% of SaaS spend
• UCaaS waste will average between 30-50%, resulting in $24B in potential waste annually
• SaaS waste will average 30%, resulting in $81B in potential waste annually

*With the Gartner Public Cloud Service Forecast prediction of 40% (MM: Where did we get this number from? See below for the source data) growth of overall SaaS (including UCaaS) applications in enterprises by 2026, sprawl is here and is becoming a major challenge for organizations.

Topics: Technology Expense Management SaaS
2 min read

What is a Channel Partner? How to Drive Client Success with TEM

By Jason Wieser on Aug 26, 2022

As a technology stakeholder, you may have heard of the term “Channel Partner” and wondered how it fits into the overall strategy of Technology Expense Management (TEM). According to Gartner, “A channel partner is a company — such as a reseller, service provider, vendor, retailer or agent — that partners with another organization to market or sell their services, products or technologies.”  

Topics: Technology Expense Management Digital Transformation
1 min read

Calero-MDSL Named Hottest Telecom Solution by AOTMP

By Claire McAuliffe on Aug 5, 2022

INDIANAPOLIS, IN August 3, 2022 – Calero-MDSL, the leading provider of technology expense management, has been named the Hottest New Telecom Solution, as part of the AOTMP® Vendor Awards. These awards recognize vendors and individuals that provide innovation and excellence across industry products, services, and solutions.

The Hottest New Telecom Solution recognizes the most progressive new telecom product, service, or solution introduced by a vendor, supplier, or service provider in the past year.

This award was given to Calero-MDSL in recognition of TrueInsight. TrueInsight connects directly to telecom service providers and automatically retrieves and normalizes the latest inventory data. Within hours, TrueInsight builds a complete network visualization of inventory including all items, types, and locations where telecom services reside, allowing customers to quickly surface anomalies and help them easily identify areas needing technology transformation and optimization. TrueInsight was introduced by Calero-MDSL in 2021.

Timothy C. Colwell, AOTMP® Executive Vice President, said, “The accomplishments of this year’s AOTMP® Vendor Award winners, both company and individual, demonstrate undeniable business results and compelling value propositions across the board. These outstanding individuals, vendors, suppliers, and service providers are making an impact in the telecom, mobility, and IT management industry.”

About Calero-MDSL
Calero-MDSL is the leading Technology Expense Management provider, managing over $25 billion in spend worldwide for thousands of organizations in 102 countries. With a deep commitment to innovation and customer success, Calero-MDSL partners with organizations to provide a modernized, centralized technology expense management solution that supports Telecom Expense Management, Managed Mobility Services, and SaaS Subscription Management. Calero-MDSL is the industry leader in initiatives that solve pervasive market problems and continues to be recognized by industry analysts for award-winning achievements. The company is committed to serving customers with innovative solutions that provide visibility, control, and optimization of their entire technology ecosystem. ​

About AOTMP
AOTMP® is a global organization, empowering professionals in the dynamic $4+ trillion telecom, mobility and IT management industry. AOTMP® delivers value through training, certifications, association memberships, events & programs, best practices, publications, resources, and professional development.
Learn more at www.aotmp.com

Topics: Telecom News/Press
2 min read

Dare to Innovate - Episode 3: The Budgeting/Innovation Paradox

By Claire McAuliffe on Aug 5, 2022

Is it paradoxical to be innovative when it comes to budgeting? Budgeting isn’t typically considered to be revolutionary or extraordinary, but as a necessary core function of every business, it is important to remain agile when unexpected market changes occur. Join us as we talk with Scott Howard (VP, Program Consulting) about ways that you can take an innovative look at your company budgets.

Topics: Technology Expense Management Industry Trends
3 min read

Calero-MDSL Acquires Network Control, Solidifying Mid-Market Presence

By Claire McAuliffe on Aug 2, 2022

Rochester, NY (August 2, 2022) — Calero-MDSL, a leader in the high-growth Technology Expense Management (TEM) software space, announced today that it has acquired Network Control, a boutique Telecom Expense Management company providing high-touch telecom expense management and managed mobility software and services to customers for the past 22 years. Calero-MDSL is a portfolio company of Riverside Partners and Oak Hill Capital Partners. Financial terms were not disclosed.

As part of the transaction, Mark Hearn, owner and CEO of Network Control, will join the Calero-MDSL team as Vice President and General Manager of its Network Control Business Unit. In this role, Hearn will be responsible for ensuring that his customers continue to receive the high-quality services and attention to which they have become accustomed. The Network Control team and operations will continue to be headquartered in Waverly, Iowa.

"We are very excited to be acquiring Network Control and look forward to Mark and the Network Control employees joining the Calero-MDSL team,” said Scott Gilbert, CEO of Calero-MDSL. “Combined with the investments in our technology and platform, this acquisition provides Calero-MDSL with the perfect springboard from which to accelerate our growth in the middle-market, one of our 2022 strategic initiatives,” continued Gilbert.

Hearn added, “As I evaluated the many options available to me, my focus was on finding a partner that would allow me to continue to provide outstanding service to my customers, take care of my wonderful employees, and accelerate the growth trajectory I have spent 11 years building. I am convinced that Calero-MDSL is the only firm capable of checking all three of these boxes and I am delighted to continue this journey with Scott and the Calero-MDSL team.”

Steven Kaplan, Chairman of the Board of Calero-MDSL and a General Partner at Riverside Partners, and Adam Hahn, a Principal at Oak Hill Capital Partners, added “We are excited to fold Network Control in to the Calero-MDSL family. Not only do the two companies share similar views on customer service and technology, but we especially appreciate the culture and values shared by the two firms’ leadership teams”.

About Calero-MDSL
Calero-MDSL is the leading Technology Expense Management provider, managing over $25 billion in spend worldwide for thousands of organizations in 102 countries. With a deep commitment to innovation and customer success, Calero-MDSL partners with organizations to provide a modernized, centralized technology expense management solution that supports Telecom Expense Management, Managed Mobility Services, and SaaS Subscription Management. Calero-MDSL is the industry leader in initiatives that solve pervasive market problems and continues to be recognized by industry analysts for award-winning achievements. The company is committed to serving customers with innovative solutions that provide visibility, control, and optimization of their entire technology ecosystem. To learn more, visit www.caleromdsl.com.

About Riverside Partners
Founded in 1989, Riverside Partners is a middle market private equity firm currently investing out of its sixth fund. The firm focuses on growth-oriented companies in the technology and healthcare industries. Riverside Partners is particularly experienced at partnering with founders, owners and management teams and it brings substantial domain expertise and operating experience to its portfolio companies. Today, Riverside Partners manages about $1.1 billion of equity capital and seeks to make investments in companies with EBITDA between $3 and $15 million. For more information, please visit www.riversidepartners.com.

About Oak Hill Capital
Oak Hill is a longstanding private equity firm focused on the North America middle-market. Oak Hill applies a specialized, theme-based approach to investing in the following dedicated industry sectors: Media & Communications, Industrials, Services, and Consumer. The Firm implements a highly systematic approach to theme development, proactive origination, and value creation in partnership with management to build franchises of lasting value. Since 1986, Oak Hill and its predecessors have raised approximately $20 billion of initial capital commitments and co-investments, invested in approximately 100 companies, and completed more than 300 add-on acquisitions representing an aggregate enterprise value at acquisition of over $60 billion. For more information, please visit www.oakhill.com.

Topics: News/Press
4 min read

The New Technology Standard: Why XLAs Are More Significant Than SLAs for Mobility

By Nicola Whiting on Jul 28, 2022

For businesses accustomed to traditional service level agreements (SLAs), the emergence of experience level agreements (XLAs) represents a valuable new perspective to help increase end- user satisfaction and boost productivity. Putting an XLA into place is just the first step—you also need the right mobility strategy and tools designed around the user experience to make the most of this innovative approach.

Topics: Mobility
3 min read

Budgeting for 2023: What Is Technology Expense Management and Why Do You Need It?

By Scott Howard & Billy Howes on Jul 20, 2022

If you’ve looked at a calendar lately, you may have noticed we’re already halfway through the year. That means it's already time to start thinking about budgets and expense management plan for 2023. With steep rises in inflation this year, you’ve likely seen impacts to your technology costs and services. One way to fight these costs is to stay on top of your spending and explore technology expense management (TEM) to optimize costs and manage your budget.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends Featured
3 min read

Calero-MDSL Sponsors 2022 AOTMP Industry Solutions Showcase

By Claire McAuliffe on Jul 7, 2022

Calero-MDSL is honored to sponsor the upcoming 2022 AOTMP Industry Solutions Showcase, taking place virtually on July 27th and 28th.

Topics: Technology Expense Management Events
3 min read

Dare to Innovate - Episode 2: The Risks and Rewards of Shadow IT

By Claire McAuliffe on Jun 30, 2022

Now more than ever, users are able to navigate and control SaaS applications. In this Dare to Innovate podcast episode, we discuss the ease of SaaS licensing and pain points for IT departments. Join Calero-MDSL CTO Simon Mendoza, CEO Scott Gilbert, and President and CRO Andrew Taylor as they dive into the risks and rewards of shadow IT.

Topics: Digital Transformation SaaS Industry Trends Podcast
4 min read

SaaS Management vs. Expense Management: How to Optimize SaaS Costs

By Matt Maloney on Jun 20, 2022

SaaS applications are everywhere in today’s business environments. Their proliferation has helped to change the way we work, providing colleagues and customers with more powerful collaboration tools and new methods of accessing and processing information.

The wide deployment of SaaS and UCaaS solutions has also added complexity to the way enterprises manage those apps and control the costs associated with licensing, connecting and consuming them. SaaS management traditionally covers the portfolio of applications, including: purchasing, onboarding and offboarding, and license renewals. SaaS expense management takes the concept a step further by highlighting areas for optimization.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
2 min read

Calero-MDSL Recognized By SIIA - Best Financial & Market Data Solution

By Claire McAuliffe on Jun 14, 2022

WASHINGTON, D.C. (June 8, 2022) - Calero-MDSL, the leading provider of technology expense management solutions, Application Compliance Manager has been named the best financial and market data solution of 2022 as part of the annual SIIA CODiE Awards. The CODiE Awards recognize the companies producing the most innovative business technology products across the country, and around the world.

Topics: Market Data News/Press
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