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The Value of Managed Services in TEM: How to Simplify Technology Expense Management

Mar 9, 2022

Updated September 2, 2022

Technology Expense Management (TEM) stakeholders have their plates full when it comes to managing spend, from handling invoices, to tracking thousands of technology devices, and dealing with billing discrepancies. There aren’t enough hours in the day to handle every single detail. In turn, billing errors and cost savings opportunities can fall through the cracks.


TEM programs for a global enterprise can be complex, but technology expense management services can simplify the process and ease the burden on the IT department.

How TEM Makes Life Easy for Enterprises 

Having the automation and expertise of a TEM solution can save your team hours each week. These services can do much of the heavy lifting so there's no need for managing expenses with spreadsheets and manual work. TEM can offer great cost savings not just for your technology department, but for your entire enterprise.

TEM Solution Services: Streamlined Deployment and Activation

Although some stakeholders may fear it could be challenging and time-consuming to implement a TEM program, bringing in experts can allow the organization to free up valuable internal resources and execute a smooth, efficient deployment with vendors.

What to look for when choosing a TEM provider

A valuable TEM provider will:

  • Know exactly what questions to ask vendors beforehand such as: “Why are we doing this implementation? What do we need the process to look like? What are the problems and pain points? How are these problems solved today?”
  • Work directly with vendors to get the required information and implement best practices.
  • Be able to educate the customer on best practices and brief them on how everything works up-front, so there’s no surprises during the process.
  • Sets standards across vendors and can influence vendor practices.

The Technology Journey Beyond Deployment

How do TEM Solution Services simplify the overall program to make day-to-day life easier?
Invoice processing
and Managed Bill Pay features are just a couple of the many benefits that come from working with a third-party TEM service and will give your team more time to focus on higher priorities.

How can a TEM provider help with invoice processing?

Valuable TEM providers will understand how to process invoices accurately and in a timely manner. They will have a robust system that empowers TEM experts to load, verify, dispute, and optimize invoices. For businesses with mission-critical operations, these resources are an essential part of what a successful TEM program accomplishes.

Beyond Implementation

Going live is just the beginning. After implementation, it’s important for TEM providers to focus on automating and optimizing processes based on the specific thresholds and preferences of your organization and provide recommendations accordingly.

With the right program, you can expect to see significant cost savings. The initial implementation and audit will surface these opportunities and efficiency gains. Once initial disputes are settled, continuous auditing ensures billing accuracies are maintained and you will see a drop in billing discrepancies over time.

“We recently implemented a TEM program with our customer, who has 33 thousand mobile devices across 56 countries, in just three months. By leveraging our extensive experience working in the global environment, we are able to drive success for our enterprise customers across the world.”- Nicola Whiting, Vice President of Operations, Calero-MDSL

Discover the Difference with Managed Services

Managing your technology expenses has never been easier. Calero-MDSL offers technology for invoice processing called Smart Automation. This product brings together invoice collection, load, and a management system into one streamlined, automated solution.

Learn More About Smart Automation

Contact us to learn more about how we can help you with telecom, mobility, and SaaS technology initiatives within your organization.

Written by Nicola Whiting

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