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The More Things Change, The More They Stay The Same: How to Make Technology Management Predictable

Nov 6, 2018


As the ancient Greek philosopher and writer Heraclitus once said some 2,500 years ago, “Change is the only constant.” He’s not the only one to offer some form of this sage advice. French writer Jean-Baptiste Alphonse Karr coined his own version, and even a creepy Matthew McConaughey character has his own twisted take. 

It’s truly a universal concept. So why, then, do IT teams fail to take this lesson into account? What can IT teams do to better anticipate and integrate new technologies? 

There is a lot of new technology on the horizon that IT teams will likely need to integrate soon    if they haven’t already. The cloud. The Internet of Things. Edge computing. SD-WAN. Artificial Intelligence. The list goes on.  

But, while the specifics of what needs to be tracked and used varies, the basics of recurring spend management remain the same. By leveraging outside expertise to help, IT teams can have set, static processes and tools to help them cope with all changes now and in the future. 

New Tech on the Horizon: More of the Same?  

But, you may argue, the amount of change happening today and the kinds of changes IT departments are now asked to complete is unprecedented. This makes recurring expense management  telecom expense management and managed mobility services included  more complicated and often more difficult to manage. 

Consider operating systems, for starters. Already in the past six months, Apple has released iOS 12, Google released Android Pie and Microsoft dropped support for a number of Windows 10 features. Departments didn’t have so many new OSes in such a short period a decade ago, after all. 

Similar changes are afoot in networking too. As the cloud  now present in some state at 70 percent of companies  and the Internet of Things  one prediction pegs the number of IoT devices in businesses at over 7 billion by 2020  rise to even greater heights, legacy networks struggle under the pressure of handling so much bandwidth. Throw in the growth of data-hogging activities like video streaming, and the situation looks even dire. It’s in light of these networking trends that many enterprises are looking into replacing their legacy MPLS networks with software-defined WAN, in which the network can more intelligently route traffic to ensure the optimal use of all pathways. 

But is the process for accessing and implementing these new technologies that much different now than in the past? In most ways, no. Take networking for example. Is the process for replacing MPLS with SD-WAN likely expensive, time-consuming and complicated? Maybe, often yes. Is it that much different than the change that occurred when cable, satellite and T1 replaced telephone lines? Not really, no. 

How an Expense Management Partner Helps 

These kinds of expenses may all be the same at their core, although the scale at which they now occur can be overwhelming, even for well-prepared teams. But, there’s hope: a third-party vendor with recurring expense management experience can make a world of difference.  

A seasoned technology expense management provider can help in the following ways: 

  • Track billing and payments, to ensure an enterprise is only paying for what it’s using and not for anything recently phased out. 
  • Validates all expenses, and ensures that everything is accounted for. 
  • Helps to properly allocate technology across all departments, branch locations and end users. 
  • Centralizes approval for recurring technology invoicing, and makes sure everything is paid in full and on time. 
  • Effectively manages recurring expenses across all technology, no matter the spend category. 
  • Assists in managing any variety of expense regardless of location, currency, or contract type. 

As Franklin Roosevelt so famously said, the “only thing we have to fear is fear itself.” With a proven recurring expense management partner by their side, IT teams won’t have to fear change at all. They’ll have the systems, processes and assistance needed to help them with whatever is thrown their way. 

Written by Rob Stratton