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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

6 min read

Call Accounting 2.0: Hybrid Call Accounting

By Matt Maloney on Sep 24, 2021

The transition of legacy PBX systems and other communication platforms from on-prem to cloud is happening at an unprecedented pace. This migration creates new challenges for enterprises trying to monitor usage and spend. Traditional tools can’t keep up, and businesses need for better visibility into where their telecom budgets are going and how to optimize the value of their investments. 

Topics: IT SaaS optimization IT procurement unified communications UCaaS savings
10 min read

Controlling the Communication Spend Explosion

By Sheikh Ali on Sep 13, 2021

Now more than ever, businesses in this globally connected world are turning to Unified Communications (UC) and Unified Communications as a Service (UCaaS) solutions to enable seamless collaboration. 

Topics: Technology Expense Management cloud management cloud expense management analytics cloud costs SaaS rate plan optimization unified communications UCaaS enterprise
3 min read

Part 2: Auditing IT Expenses in a SaaS World - New Challenges, New Approaches

By Sheikh Ali on Jul 26, 2021

In Part 1, we examined the challenges enterprises face in effectively auditing SaaS spend. Billing practices for cloud services are complex and often disorganized, and traditional audit tools fall short. Now we’ll look at how businesses can overcome these difficulties, and the benefits they receive once they do.

Topics: Technology Expense Management cloud management SaaS benchmarking IT trends IT sourcing unified communications UCaaS enterprise
5 min read

The Deployments, Strategies and Benefits of "Bring Your Own"

By Billy Howes on Jul 1, 2021

BYOD is being used more and more for businesses in both terminology and practice.

But what exactly is BYOD, and what does it mean for companies? BYOD stands for Bring Your Own Device, and it allows employees to do work on their own devices to access a company’s network and data rather than rely on the company to provide the hardware. Upwork estimates that 1 in 4 Americans will be working remotely thru 2021 which further supports the popularity of BYOD. Millennials are also driving the trend, thinking their personal devices are more effective and easier to use than devices provided by their employers.

Topics: Managed Mobility Services strategic services unified endpoint management mobile usage management unified communications enterprise
2 min read

Calero-MDSL Joins the Zoom App Marketplace to Solve Enterprise UCaaS Expense Management Challenges

By Stephanie O'Malley on Jun 8, 2021

Rochester, NY (June 8th, 2021) – Calero-MDSL, the leader in the high-growth Technology Expense Management (TEM) space, announced today its addition to the Zoom App Marketplace. The company is the first TEM provider to offer both a UCaaS expense management solution within its TEM platform, and a native Zoom app. With this certified Marketplace App, Calero-MDSL customers can now implement UCaaS expense management in minutes. In March, the company announced that it was first-to-market with a comprehensive solution for managing and optimizing both the variable and fixed costs associated with UCaaS programs integrated with its established wireline and mobility programs.

Topics: News Company News SaaS unified communications calero-mdsl
4 min read

4 Ways to Get Your Zoom Spend Under Control

By Matt Maloney, Mark Bellingham & Sheikh Ali on Apr 12, 2021

The pandemic has changed the way corporations do business, in some ways permanently. Many companies were forced to quickly adopt communication platforms such as Zoom to address an unprecedented need to support remote workers. The need for speed in embracing these UCaaS and SaaS services often bypassed normal business processes, and the lack of oversight coupled with the requirement to move quickly created the perfect environment for SaaS costs such as Zoom to go unchecked. In a recent Calero-MDSL survey, we found that 50% of enterprises don’t know their annual UCaaS spend.

Topics: IT service management SaaS IT procurement software procurement unified communications UCaaS COVID-19 Cloud 2021 trends remote
3 min read

Why UCaaS is Rapidly Replacing Traditional Telecom Services & What You Need To Do About It

By Sheikh Ali on Mar 18, 2021

Cloud-based telephony solutions are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s widescale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.

Topics: unified communications UCaaS enterprise 2021 trends
4 min read

Managing Expenses in the New Blended Work Environment

By Jared Collins on Mar 11, 2021

It's a great bet that you never did any thinking about moving all your employees to work from home before we all had to do so at the start of the COVID pandemic. But have you done any thinking yet about how to best bring some or all of them back to the office when it ends?

Topics: Technology Expense Management telecom expense TEM Internal IT SaaS unified communications UCaaS enterprise
4 min read

The UCaaS Enterprise Spend Black Hole

By Matt Maloney on Feb 25, 2021

Many enterprises are struggling to understand where they are spending their SaaS dollars from Cloud Communications (UCaaS) solutions such as Zoom, Teams, RingCentral, and Webex to Enterprise SaaS solutions such as Office 365. The result is a potentially large spend black hole that will continue to snowball over time without unified visibility across all of these UCaaS solutions.

Topics: Technology Expense Management telecom expense TEM unified communications UCaaS enterprise
4 min read

Importance of In-Region Delivery Support

By Nicola Whiting on Feb 22, 2021

"Chief among our gains must be reckoned this possibility of choice, the recognition of many possible ways of life, where other civilizations give a satisfactory outlet to only one temperamental type, be he mystic or soldier, businessman or artist, a civilization in which there are many standards offers a possibility of satisfactory adjustment to individuals of many different temperamental types, of diverse gifts, and varying interests."

Topics: Technology Expense Management telecom expense TEM unified communications enterprise
4 min read

2021 and the Rise of UCaaS

By Sheikh Ali on Jan 28, 2021

Remote work and digital communications took center stage in 2020. As we start the new year on a more hopeful path, businesses must now focus on managing spend and consumption of the Unified Communications as a Service (UCaaS) platforms such as Zoom and Microsoft Teams they added to support remote collaboration.

Topics: Technology Expense Management TEM SaaS unified communications UCaaS
3 min read

Best Practices for Managing Remote and Global Teams

By Billy Howes & Nicole Whiting on Dec 21, 2020

It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.

Topics: Technology Expense Management TEM digital transformation unified communications communications enterprise 2021 trends remote

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