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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

3 min read

Budgeting for 2023: What Is Technology Expense Management and Why Do You Need It?

By Scott Howard & Billy Howes on Jul 20, 2022

If you’ve looked at a calendar lately, you may have noticed we’re already halfway through the year. That means it's already time to start thinking about budgets and expense management plan for 2023. With steep rises in inflation this year, you’ve likely seen impacts to your technology costs and services. One way to fight these costs is to stay on top of your spending and explore technology expense management (TEM) to optimize costs and manage your budget.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends Featured
3 min read

Dare to Innovate - Episode 2: The Risks and Rewards of Shadow IT

By Claire McAuliffe on Jun 30, 2022

Now more than ever, users are able to navigate and control SaaS applications. In this Dare to Innovate podcast episode, we discuss the ease of SaaS licensing and pain points for IT departments. Join Calero-MDSL CTO Simon Mendoza, CEO Scott Gilbert, and President and CRO Andrew Taylor as they dive into the risks and rewards of shadow IT.

Topics: Digital Transformation SaaS Industry Trends Podcast
4 min read

SaaS Management vs. Expense Management: How to Optimize SaaS Costs

By Matt Maloney on Jun 20, 2022

SaaS applications are everywhere in today’s business environments. Their proliferation has helped to change the way we work, providing colleagues and customers with more powerful collaboration tools and new methods of accessing and processing information.

The wide deployment of SaaS and UCaaS solutions has also added complexity to the way enterprises manage those apps and control the costs associated with licensing, connecting and consuming them. SaaS management traditionally covers the portfolio of applications, including: purchasing, onboarding and offboarding, and license renewals. SaaS expense management takes the concept a step further by highlighting areas for optimization.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
2 min read

Dare To Innovate - Episode 1: SaaS Expense Management. Are You Ready?

By Claire McAuliffe on May 31, 2022

Introducing the Dare to Innovate podcast, where we discuss and debate technology industry topics, trends, and innovations that are making an impact on the business community. Join Scott Gilbert (CEO) and Andrew Taylor (President, CRO) of Calero-MDSL for our first episode as they explore the explosion of SaaS.

Topics: Digital Transformation SaaS Industry Trends Podcast
4 min read

7 Things You Need to Know When Evaluating a UCaaS Provider

By Matt Maloney on May 4, 2022

Thanks to the work-from-home movement, more employees, customers and business partners are now accustomed to leveraging UCaaS tools as part of their normal workflows. However, where a quick setup was the priority in the early days of COVID-19, businesses today are savvier about what they want out of a digital collaboration solution. Organizations are increasingly looking for ways to optimize their consumption and improve their UCaaS expense management.

Whether you’re planning to sign up with a new UCaaS provider or preparing to negotiate a renewal with an existing service, we’ve put together 7 things you need to know to as you evaluate UCaaS solutions.

Topics: SaaS Industry Trends
3 min read

Calero-MDSL First to Launch SaaS into Technology Expense Management Space

By Amanda Harrington on Apr 26, 2022

Calero-MDSL, the leader in the Technology Expense Management (TEM) industry, announced it is transforming expense management yet again with the launch of the first ever SaaS Expense Management solution. 

Rochester, NY (April 26, 2022) – On Monday, Calero-MDSL announced the launch of their new SaaS Expense Management solution at the AOTMP (Association of Telecom Management Professionals) Engage conference. Having launched the celebrated UCaaS solution in 2021, this newest product from Calero-MDSL expands the breadth and depth of the solution into the greater SaaS space. This enables the modernization, centralization, and optimization of an enterprise’s expense management across their overall SaaS portfolio and is further evidence that Calero-MDSL continues to invest in the forward-looking needs of IT expense and lifecycle management across wireline, mobility, and now full SaaS.  

Topics: SaaS News/Press Featured
4 min read

Lost in Translation: Cloud and UCaaS Jargon Explained

By Robert Noble on Apr 11, 2022

The Unified Communications as a Service (UCaaS) global market size is expected to reach USD 210 billion by 2028, with an annual growth rate of 23.6% from 2021 to 2028, according to Grand View Research, Inc. Given businesses growing reliance on cloud-based tools in recent years, it’s not surprising that the market is expanding at such an astonishing rate.

However, cloud-based tools, such as UCaaS is a relatively new concept for many businesses when it comes to specifics (i.e. call accounting, license management). Even seasoned IT, Operations, and Finance experts have difficulty wrapping their heads around the various terms in the wider cloud-based toolset, which the unified communications sphere forms a part of.

In this guide, we’ll go back to basics and reveal the meaning behind ten cloud and UCaaS-related acronyms. Continue reading to gain the foundational knowledge you need to navigate the industry with confidence.

Topics: Digital Transformation SaaS
5 min read

The Continued Rise of Unified-Communications-as-a-Service: Trends for 2022

By Sheikh Ali on Feb 8, 2022

We’ve all seen the explosion of UCaaS, both in the enterprise and in our personal lives. Zoom and Teams meetings became the norm to communicate and collaborate at work and at home, and expertspredicta compound growth rate of 13.4% between 2021 and 2028 for UCaaS services.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
3 min read

Mistakes Made with Microsoft Teams and Zoom Calling Plan Implementations

By Matt Maloney on Jan 26, 2022

The business environment has undergone numerous recent transformations, including the decoupling of person-to-person communication from traditional telephony platforms. Permanent changes in the nature of enterprise collaboration have also come about, driven by the pandemic-inspired move toward a hybrid workforce. Users are more often using their mobiles rather than desk phones, for example, and reliance on direct peer-to-peer communications has also increased.

In this new landscape, cloud-based collaboration tools are now prolific, but they create new challenges for enterprises. Many of these digital channels were launched quickly, without the typical processes in place to manage costs and oversee sprawl. And now that the durability of solutions such as Microsoft Teams and Zoom is becoming clear, companies face a steep learning curve as they work to control spend across these new platforms.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
4 min read

Top 3 Mistakes Made in MS Teams Deployment

By Sheikh Ali on Jan 19, 2022

The current rapid adoption of digital transformation and work-from-anywhere environments have combined to make the use of SaaS applications to connect employees, contractors, vendors and other associates and partners rise on a similarly swift pace across the enterprise space.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
4 min read

Why UCaaS is Rapidly Replacing Traditional Telecom Services & What You Need To Do About It

By Sheikh Ali on Jan 19, 2022

Updated August 9, 2022

Cloud-based telephony solutions, like Unified Communications-as-a-Service (UCaaS) are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s wide-scale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.

Topics: SaaS
6 min read

5 Ways to Prepare for the Microsoft Office Price Hike

By Matt Maloney on Nov 2, 2021

Microsoft recently announced the first Office price increase in a decade. If your enterprise uses Office, you probably know the platform has rolled out a lot of new capabilities since the last release. The company has essentially reinvented the Office platform as a cutting-edge SaaS service, setting a rate for innovation that would be difficult for many other providers to match. But while the increase appears justified against rising technology costs and upgraded feature sets, it’s still important to take the right steps to ensure your spend matches your needs and usage.

Are you ready for the Microsoft Office price hike? We’ll show you 5 ways to wrangle your Microsoft UCaaS Spend.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
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