When you’re justifying the ROI of implementing Technology Expense Management (TEM), don’t just look at hard dollar paybacks, such as refunds for billing errors. Instead, consider the time and cost savings that are often overlooked:
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Large businesses are increasingly realizing they have a major problem around SaaS management. The use of cloud services is going up but, unlike with traditional on-prem technologies, few companies had controls in place before the pace of SaaS and UCaaS adoption accelerated. And while SaaS applications were a lifeline for companies and workers when COVID-19 hit, the scope of expenses associated with so much cloud service sprawl is just now becoming clear.
2 min read
Shadow IT has long been a common business unit practice. When the wait for an approved solution from the corporate IT department feels too long, users navigate around the corporate policy and find their own solution. While there’s immediate relief to a pain point, there are compound long-term security and spend implications. How can an organization recover and take control?
Even the most benign of SaaS solutions can put a company at risk, functioning outside the parameters of IT security, privacy, and regulatory requirements. And the inherent challenge with SaaS, is that the risk is not a static moment in time. The institutional intelligence lives on in the cloud even as the user discontinues software usage. This means long-term exposure to both security breaches and spend.
4 min read
The pandemic has changed the way corporations do business, in some ways permanently. Many companies were forced to quickly adopt communication platforms such as Zoom to address an unprecedented need to support remote workers. The need for speed in embracing these UCaaS and SaaS services often bypassed normal business processes, and the lack of oversight coupled with the requirement to move quickly created the perfect environment for SaaS costs such as Zoom to go unchecked. In a recent Calero-MDSL survey, we found that 50% of enterprises don’t know their annual UCaaS spend.