The transition of legacy PBX systems and other communication platforms from on-prem to cloud is happening at an unprecedented pace. This migration creates new challenges for enterprises trying to monitor usage and spend. Traditional tools can’t keep up, and businesses need for better visibility into where their telecom budgets are going and how to optimize the value of their investments.
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Large businesses are increasingly realizing they have a major problem around SaaS management. The use of cloud services is going up but, unlike with traditional on-prem technologies, few companies had controls in place before the pace of SaaS and UCaaS adoption accelerated. And while SaaS applications were a lifeline for companies and workers when COVID-19 hit, the scope of expenses associated with so much cloud service sprawl is just now becoming clear.
4 min read
It's a great bet that you never did any thinking about moving all your employees to work from home before we all had to do so at the start of the COVID pandemic. But have you done any thinking yet about how to best bring some or all of them back to the office when it ends?
4 min read
The Next Evolution of Service for Technology Organizations: An Interview with the New Calero-MDSL EVP of Operations, Patrick Mulvehill
- Patrick Mulvehill joins Calero-MDSL in January 2021 as EVP, Operations
- Patrick brings 20 years of leadership across operations, technology, and business process improvement
- His leadership style focuses on continuous improvement and development of people
- Cross functional leadership collaboration drives his strategic planning
3 min read
“Rush” is responsible for creating more errors, more waste, and more frustration than most anything else. And much of what happens in a busy healthcare environment is done “stat”, in a rush.
4 min read
Today, virtually every company is looking more and more like a technology company.
Even just five years ago, the phrase “digital transformation” would have attracted some confused looks. Many companies still viewed their IT budgets as an overhead cost that had to be trimmed and right sized on a yearly basis.
But 2019 looks a lot different. There’s no longer a valley of separation between the technology and business sides of modern enterprises. Many great companies put technology front and center as they set company strategic direction, create new business models and build their talent pool. Our rapidly changing marketplace not only values, but necessitates, a team of strategically minded IT professionals who understand their customers’ needs and can deliver creative solutions backed by meaningful business intelligence in response to technology advancements.
Digital transformations – the process by which companies adopt the newest technologies into their day-to-day operations as they evolve into a digital business – are increasingly common. How swiftly, and how well, a company engages in digital transformations may have a direct impact on how they compete in a crowded market.
So, are you ready for your next digital transformation project? It starts with nurturing a company culture that prioritizes strategic, big-picture and future-focused thinking, accomplished through ensuring IT professionals have the right tools and resources to support a digital transformation with confidence and efficiency.
Consider these five questions to determine whether your team is approaching digital transformations tactically or strategically – and whether they’re ready to take on the biggest changes in your industry.