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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

2 min read

Shadow IT: The DIY SaaS That Puts Systems At Risk

By Giulio D'Ali & Simon Mendoza on Jun 3, 2021

Shadow IT has long been a common business unit practice. When the wait for an approved solution from the corporate IT department feels too long, users navigate around the corporate policy and find their own solution. While there’s immediate relief to a pain point, there are compound long-term security and spend implications. How can an organization recover and take control?

Even the most benign of SaaS solutions can put a company at risk, functioning outside the parameters of IT security, privacy, and regulatory requirements. And the inherent challenge with SaaS, is that the risk is not a static moment in time. The institutional intelligence lives on in the cloud even as the user discontinues software usage. This means long-term exposure to both security breaches and spend.

Topics: Technology Expense Management IT service management cloud management Internal SaaS asset manager IT trends IT sourcing helpdesk
5 min read

Want to Make Sure You Receive Stellar TEM Support? Ask Your Prospective Provider These Questions

By Scott Grant, Beverly Edwards on Sep 24, 2020

Deloitte Insights reports that companies spend 3.28% of their annual revenue on information technologies, so it's no wonder more and more want expert assistance managing their telecom, datacom, and other technology expenses. There are now several providers of telecom expense management (TEM) services to choose from, and you are well advised to carefully examine them in the process of selecting one.

Topics: Technology Expense Management telecom expense TEM calero-mdsl support helpdesk

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