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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

4 min read

Top 3 Mistakes Made in MS Teams Deployment

By Sheikh Ali on Jan 19, 2022

The current rapid adoption of digital transformation and work-from-anywhere environments have combined to make the use of SaaS applications to connect employees, contractors, vendors and other associates and partners rise on a similarly swift pace across the enterprise space.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
2 min read

Telecom Benchmarking: Find the Right Rates with TrueSense™

By Stephanie O'Malley on Dec 23, 2021

Updated August 29, 2022


How will you ensure that you are getting the best possible rate for your organization’s telecom service provider? More importantly, where do you start your search?

Topics: Technology Expense Management Telecom Digital Transformation
6 min read

Navigating COVID Disruptions in Retail through Cost Optimization

By Justin McBride on Dec 23, 2021

When is the last time you made an online purchase or opted for delivery over dine-in at a restaurant? Nowadays, you can get almost anything you want delivered to your door with the click of a button. Not only is online shopping convenient, but it has become a necessity for many in the midst of a global pandemic.

Topics: Technology Expense Management Mobility Digital Transformation Industry Trends
2 min read

Continuing Innovation in Customer Service: An Interview with the New Calero-MDSL VP/GM, Michael Fameli

By Stephanie O'Malley on Dec 3, 2021

Michael Fameli joined Calero-MDSL in November 2021 as VP/GM, continuing the momentum of enhancing our customer experience.

Michael is an experienced enterprise leader and brings a wealth of knowledge and expertise across both technology and operations leadership. Throughout Michael’s career, he has held senior leadership positions in technology, product, service delivery and client experience.

Topics: Digital Transformation News/Press
3 min read

Security in TEM: An Interview with the New Calero-MDSL VP of Information Security & Compliance, Robert Block

By Stephanie O'Malley on Nov 23, 2021

With a background in IT, and experience in healthcare and financial industries, Robert (B.J.) Block brings a wealth of experience to lead the evolution of our global security posture at Calero-MDSL – to protect our informational assets and continue to extend our lead as the most secure global partner in the industry.

Topics: Digital Transformation News/Press
3 min read

Key Lessons from SD-WAN Migrations

By Andrew Taylor on Nov 19, 2021

Is your organization looking to make a digital transformation in the upcoming year? In recent years, we have seen a trend where all traffic is moving to the cloud. According to Gartner, “Enterprises need this because their network traffic is doubling in size, roughly every 2.9 years.” With the onset of this trend, more organizations have chosen to move to faster and more secure WAN, like SD-WAN, for an easier transfer of digital assets.

Topics: Technology Expense Management Digital Transformation Industry Trends
4 min read

Mobile Roaming Charges are Back: What Does it Mean for Your Business?

By Jasper Gray on Nov 10, 2021

In 2017, the European Union banned roaming charges for people using mobile phones abroad. The new rules meant citizens travelling within the EU were able to call, text and browse the internet at the same price they paid at home.

However, after the UK voted to leave the EU and with the trade agreement not incorporating protection against mobile roaming charges, some of the UK’s largest operators are now reintroducing the fees. Such a change in service could create significant difficulties for international companies with employees travelling abroad for work.

In this article, we will discuss what we know about the situation so far and outline what your business can do to ensure the charges don’t catch you or your communications teams off guard.

Topics: Mobility Digital Transformation Industry Trends EMEA
6 min read

5 Ways to Prepare for the Microsoft Office Price Hike

By Matt Maloney on Nov 2, 2021

Microsoft recently announced the first Office price increase in a decade. If your enterprise uses Office, you probably know the platform has rolled out a lot of new capabilities since the last release. The company has essentially reinvented the Office platform as a cutting-edge SaaS service, setting a rate for innovation that would be difficult for many other providers to match. But while the increase appears justified against rising technology costs and upgraded feature sets, it’s still important to take the right steps to ensure your spend matches your needs and usage.

Are you ready for the Microsoft Office price hike? We’ll show you 5 ways to wrangle your Microsoft UCaaS Spend.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
6 min read

Budgeting Considerations for 2022

By Giselle Simas on Oct 29, 2021

With only one quarter left in the year, it’s the ideal time to check technology spending and make a new budget to set your company up for success in 2022. With the rise of hybrid work and growing dependency on technology, it’s become more important than ever to invest in Technology Expense Management (TEM) to help cut costs, track services and equipment, and negotiate better contracts.  

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
4 min read

UCaaS: Understanding the New Face of Call Accounting

By Sheikh Ali on Oct 13, 2021

Call accounting originally grew from a core set of business needs that included cost validation and fraud detection. Enterprises often utilized call activity information to incentivize lower cost calling behaviors and manage traffic, and certain sectors—financial services and government among them—used call data to meet a range of compliance requirements. Companies also embraced call accounting for more mundane uses, such as cost center chargebacks based on consumption.

Topics: Technology Expense Management Digital Transformation SaaS Industry Trends
6 min read

Call Accounting 2.0: Hybrid Solutions Blending UCaaS and Legacy Communications Data

By Matt Maloney on Sep 24, 2021

Updated January 19, 2022

The transition of legacy PBX systems and other communication platforms from on-prem to cloud is happening at an unprecedented pace. This migration creates new challenges for enterprises trying to monitor communications usage and spend, from traditional forms of communication to UCaaS. Traditional tools can’t keep up with the need for better visibility into where telecom & UCaaS budgets are going and how to optimize the value of investments. 

Topics: Technology Expense Management Digital Transformation SaaS

Modern CTO Podcast with Calero-MDSL EVP, Operations, Patrick Mulvehill

By Stephanie O'Malley on Sep 14, 2021

Calero-MDSL was recently interviewed by Modern CTO Podcast, a group that explores thought leadership in the world of technology.

Topics: Events Digital Transformation Industry Trends Podcast
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