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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

4 min read

UCaaS: Understanding the New Face of Call Accounting

By Sheikh Ali on Oct 13, 2021

Call accounting originally grew from a core set of business needs that included cost validation and fraud detection. Enterprises often utilized call activity information to incentivize lower cost calling behaviors and manage traffic, and certain sectors—financial services and government among them—used call data to meet a range of compliance requirements. Companies also embraced call accounting for more mundane uses, such as cost center chargebacks based on consumption.

Topics: information technology digital transformation SaaS IT procurement rate plan optimization IT trends unified communications UCaaS
5 min read

Why TEM Saves Your Company More Money Than In-House Expense Management

By Chris Reed on Sep 1, 2021

When you’re justifying the ROI of implementing Technology Expense Management (TEM), don’t just look at hard dollar paybacks, such as refunds for billing errors. Instead, consider the time and cost savings that are often overlooked: 

Topics: Technology Expense Management telecom expense IT service management telecom audit strategic services business intelligence telecommunications digital transformation optimization IT sourcing trends enterprise
4 min read

Market Data Expense Management 2021: Customer-Driven Innovation and Automation

By Alistair Brooker on Jun 29, 2021

Fund managers in major financial services organizations and major banks truly depend upon a robust feed of market data to support their critical decision making. With trillions on the line its really no wonder that market data is in their top five expense items, topping $30 Billion in total spend in 2020. 

Topics: Market Data Management IT Finance digital transformation MDM 2021 trends
2 min read

Top Technology Expense Considerations Happening Now In the Insurance Industry

By Billy Howes & Andrew Taylor on Jun 8, 2021

2020 was undoubtedly a difficult time for everyone, but insurance companies were hit with costs from every direction.

Topics: Technology Expense Management Managed Mobility Services telecom audit TEM enterprise mobility digital transformation ebonding trends mms COVID-19
3 min read

Changing the Game With Smart Automation: RPA Reimagined

By Pete Jaworski on May 25, 2021

Empowering users to do more is the fundamental goal of all automation. Automating repetitive or consistent tasks frees people to do more strategic, meaningful and valuable work.

Topics: Technology Expense Management telecom expense managed services TEM Automation digital transformation invoice innovation rpa enterprise support centers of excellence
3 min read

7 Newer Enterprise Mobility Trends Gaining Traction

By Amanda Harrington & Billy Howes on Apr 21, 2021

While everyone recognizes that the global pandemic drove many to work from home, the broad impact on mobile computing and communications is more far-reaching than many may surmise.

Topics: Managed Mobility Services enterprise mobility BYOD digital transformation trends mms enterprise IoT
3 min read

Healthcare Information Technology: Digital Transformation Becomes Vital

By Illya Granger and Jessica VanVorst on Feb 3, 2021

“Rush” is responsible for creating more errors, more waste, and more frustration than most anything else. And much of what happens in a busy healthcare environment is done “stat”, in a rush.

Topics: Technology Expense Management TEM IT digital transformation mms healthcare
3 min read

Best Practices for Managing Remote and Global Teams

By Billy Howes & Nicole Whiting on Dec 21, 2020

It may be that pandemics end up teaching us much about how to most effectively manage global teams, greatly deepening our understanding, our appreciation, and our effectiveness in using today’s telecommunications technologies.

Topics: Technology Expense Management TEM digital transformation unified communications communications enterprise 2021 trends remote
4 min read

Your IT Team is Central to Your Digital Transformation. Are They Prepared?

By Felix Lau on Jul 1, 2019

Today, virtually every company is looking more and more like a technology company.

Even just five years ago, the phrase “digital transformation” would have attracted some confused looks. Many companies still viewed their IT budgets as an overhead cost that had to be trimmed and right sized on a yearly basis.

But 2019 looks a lot different. There’s no longer a valley of separation between the technology and business sides of modern enterprises. Many great companies put technology front and center as they set company strategic direction, create new business models and build their talent pool. Our rapidly changing marketplace not only values, but necessitates, a team of strategically minded IT professionals who understand their customers’ needs and can deliver creative solutions backed by meaningful business intelligence in response to technology advancements.

Digital transformations – the process by which companies adopt the newest technologies into their day-to-day operations as they evolve into a digital business – are increasingly common. How swiftly, and how well, a company engages in digital transformations may have a direct impact on how they compete in a crowded market.

So, are you ready for your next digital transformation project? It starts with nurturing a company culture that prioritizes strategic, big-picture and future-focused thinking, accomplished through ensuring IT professionals have the right tools and resources to support a digital transformation with confidence and efficiency.

Consider these five questions to determine whether your team is approaching digital transformations tactically or strategically – and whether they’re ready to take on the biggest changes in your industry.

Topics: Technology Expense Management telecom expense information technology TEM telecommunications IT digital transformation