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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

10 min read

Controlling the Communication Spend Explosion

By Sheikh Ali on Sep 13, 2021

Now more than ever, businesses in this globally connected world are turning to Unified Communications (UC) and Unified Communications as a Service (UCaaS) solutions to enable seamless collaboration. 

Topics: Technology Expense Management cloud management cloud expense management analytics cloud costs SaaS rate plan optimization unified communications UCaaS enterprise
3 min read

Part 2: Auditing IT Expenses in a SaaS World - New Challenges, New Approaches

By Sheikh Ali on Jul 26, 2021

In Part 1, we examined the challenges enterprises face in effectively auditing SaaS spend. Billing practices for cloud services are complex and often disorganized, and traditional audit tools fall short. Now we’ll look at how businesses can overcome these difficulties, and the benefits they receive once they do.

Topics: Technology Expense Management cloud management SaaS benchmarking IT trends IT sourcing unified communications UCaaS enterprise
2 min read

Shadow IT: The DIY SaaS That Puts Systems At Risk

By Giulio D'Ali & Simon Mendoza on Jun 3, 2021

Shadow IT has long been a common business unit practice. When the wait for an approved solution from the corporate IT department feels too long, users navigate around the corporate policy and find their own solution. While there’s immediate relief to a pain point, there are compound long-term security and spend implications. How can an organization recover and take control?

Even the most benign of SaaS solutions can put a company at risk, functioning outside the parameters of IT security, privacy, and regulatory requirements. And the inherent challenge with SaaS, is that the risk is not a static moment in time. The institutional intelligence lives on in the cloud even as the user discontinues software usage. This means long-term exposure to both security breaches and spend.

Topics: Technology Expense Management IT service management cloud management Internal SaaS asset manager IT trends IT sourcing helpdesk
1 min read

[August 14 Webinar] Cloud Services Expense Management Made Simple (Really!)

By Rob Stratton on Jul 12, 2019

Do you and your IT department spend multiple days each month logging into various cloud portals and accounts to extract data? Do you struggle to assign the actual resource cost utilized by various departments? Can you validate the cost of specific projects and determine actual metrics, including ROI? Are you able to do it alongside all of your other complex spend categories like telecoms, mobility, and market data?

Gartner estimates that through 2020, 80% of organizations will overshoot their cloud IaaS budget due to a lack of cost optimization approaches. Most companies simply ignore the problem, drown themselves in spreadsheets, leverage isolated native cloud tools, hire expensive consultants, use superficial independent software or create plans that are never executed. All of which leads to increased support costs, unbudgeted spend, unanticipated growth, poorly negotiated contracts and individual management processes. Sound familiar?

In this webinar from MDSL, you will learn:

• How you can successfully manage cloud expenses alongside other complex technology spend categories to capture a total cost of ownership
• Why you need automated versus manual control mechanisms in place to help drive transparency and accountability
• How an optimized cloud expense strategy can allow you invest in other projects and drive further innovation
• How a global consumer products company generated a 35% reduction in cloud spend among other outcomes
• More about MDSL’s unique approach to cloud services expense management and a sneak peek at our award-winning solution 

Topics: Technology Expense Management Events webinar information technology cloud management cloud expense management cloud services AWS cloud costs Azure
4 min read

The Right Response to Rogue IT Returns Control, Reduces Risk

By Mark Bellingham on Apr 30, 2019

Re-enlisting and Enfranchising Rogue IT Departments

With cloud so easy to subscribe to and use, many departments have chosen to “lose patience” with IT and create their own cloud-based IT solutions, perpetuating and extending data silos and non-integrated solutions. The increase in overall operating cost to the enterprise is substantial, and often invisible. Reduced control over IT processes, resources, and costs represent significant business and financial risk. Here’s how to use cost analysis to encourage rogues to work with you instead of at crossed-purposes.

Topics: Technology Expense Management telecom expense cloud management cloud expense management cloud services CSEM TEM IT Finance
4 min read

The Right Response to Rogue IT Returns Control, Reduces Risk

By Mark Bellingham on Apr 30, 2019

Re-enlisting and Enfranchising Rogue IT Departments

With cloud so easy to subscribe to and use, many departments have chosen to “lose patience” with IT and create their own cloud-based IT solutions, perpetuating and extending data silos and non-integrated solutions. The increase in overall operating cost to the enterprise is substantial, and often invisible. Reduced control over IT processes, resources, and costs represent significant business and financial risk. Here’s how to use cost analysis to encourage rogues to work with you instead of at crossed-purposes.

Topics: Technology Expense Management telecom expense cloud management cloud expense management cloud services CSEM TEM IT Finance
3 min read

Cloud Reduced Your Costs - But You Still Need to Track Them!

By Mark Bellingham on Mar 5, 2019

Your migration to cloud computing was a great decision. You’ve all-but-eliminated any capital investments on equipment. You’ve removed many operating expenses, too, including rent, electrical power, HVAC space cooling, equipment maintenance, on-staff administrators and managers, and more. You’ve replaced all of that with a single monthly expense that is consistent, predictable, and budgetable.

Or is it?

One of the Essential Characteristics of Cloud Computing

In 2011, the National Institute for Standards and Technology (NIST) published                                                                                     "The NIST Definition of Cloud Computing.” One of the “Essential Characteristics” listed in this brief document is:

Rapid elasticity. Capabilities can be elastically provisioned and released, in some cases automatically, to scale rapidly outward and inward commensurate with demand. To the consumer, the capabilities available for provisioning often appear to be unlimited and can be appropriated in any quantity at any time.

This coordinates elegantly with another essential cloud characteristic, “resource pooling.” Economies are achieved by having all users share from one pool of resources, requesting them and releasing them as needed. Finally, another essential service, “measured service” enables cloud service providers to measure all utilization and bill each user only for the services and resources they’ve actually used.

This has translated into one of the most attractive customer benefits of cloud computing, the fact that you only pay for the resources you’ve used. This is commonly referred to as “consumption-based billing” and it would seem like a wonderful advantage, which it is… as long as it is managed properly.

Managing Cloud Expenses

American author Thomas Charlton first wrote in 1809 that “the price of liberty is eternal vigilance.”

Applied here, cloud has dramatically reduced not only capital and operating costs, it has also minimized customer involvement in operating their own IT environment. While that is indeed “liberating” in that it frees personnel to accomplish far more important and valuable activities, cloud spending requires constant vigilance. Failure to exert such vigilance may often result in very unpleasant surprises. Some of these may even be career-threatening.

After a few months, invoices arrived. But some of these invoices didn’t resemble the subscription’s indicated maximum because some of these new cloud arrivals had overrun their intended limits. They consumed too much cloud. In some cases, way too much cloud. These unfortunates found themselves holding unanticipated invoices for tens or even hundreds of thousands of dollars.

Even today, those who are just now adopting cloud computing are struggling to improve their governance to prevent a proliferation of uncontrolled cloud projects.

Cloud and Your Offboarding Process

When new personnel join your cloud-computing-based-company, you routinely purchase them subscriptions for the services they will use.

Or do you first check to see if you already have “seats” that were formerly used by someone who has left your company? Many companies neglect to include cloud subscriptions in their offboarding checklist, and don’t have an accounting procedure in place to tick and tie the number of users to the number of “seats” currently under subscription.

The result is the purchase of new subscriptions when there is still time left on idle ones. Then, that usable time simply runs out unused.

The New Cloud Expense Accounting

The migration from on-premise to cloud computing brings with it a need to migrate from on-premise-style accounting to new processes designed specifically for cloud-computing environments. In turn, these new processes require the support of systems designed specifically for Cloud Service Expense Management (CSEM). This includes visibility and management of cloud service consumption well before you exceed thresholds, and that you use existing resources before you buy new. More fundamentally, CSEM enables you to track and reconcile all of your cloud services to approve payment of invoices with confidence.

An efficient, effective CSEM solution also interfaces directly with SAP, Oracle, or whatever enterprise resource management (ERP) solution your company depends upon to run the business.

With acceptance and adoption of cloud computing fast becoming the standard, the need for CSEM has increased dramatically. MDSL has enhanced our popular Technology Expense Management (TEM) to create a new, powerful CSEM solution that allows you to manage your cloud spend as closely as you manage every other cloud performance factor. To learn more, click here.

Topics: Technology Expense Management cloud management cloud expense management
4 min read

MDSL Announces Cloud Services Expense Manager, The Natural Extension of Technology Expense Management

By Mark Bellingham on Feb 21, 2019

The exponential rise in enterprise cloud spend and ambiguity of ownership presents unique management challenges 

MDSL, a global leader in Technology Expense Management ("TEM") solutions, has announced the general availability of their Cloud Services Expense Manager (CSEM) module as part of the MDSL TEM solution offering. The new module allows enterprise clients to manage spend for cloud services across Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). According to Gartner research, through 2020, 80% of organizations will overshoot their cloud IaaS budgets due to a lack of cost optimization approaches.* 

“The cloud has become more ubiquitous and our enterprise clients continue to share their struggles managing the increasing costs, the sprawl of resources, and lack of management associated with it,” said Charles Layne, Chief Executive Officer of MDSL. “Given our history of managing complex technology spend within the enterprise, we are in a unique position to manage all types of cloud spend through the MDSL platform. By creating a tailored offering, with specific nomenclature and reporting for those who manage cloud assets, we’ve simplified the experience for our users and provided actionable business intelligence.”    

CSEM is a cloud-based software solution that allows IT budget owners to manage the cost and usage of cloud resources across departments, projects, or individuals. Leveraging automated vendor API integrations to import detailed usage data (both billed and unbilled), users are able to configure business rules around the processing, allocation, and reporting of cloud expenses through a single, centralized expense management platform. Users can manage these cloud expenses alongside other complex technology spend categories within the MDSL solution to capture a total cost of ownership. 

What separates the MDSL solution is the extensible technology that leverages a single, unified platform used for more than 20 years to manage enterprise technology and financial subscription services. The contract structure and instance billing of IaaS and PaaS mimic the structure and components of traditional fixed voice and data services. SaaS subscriptions behave similarly to traditional market data services like Bloomberg, Reuters, and FactSet, which MDSL manages for the largest financial institutions in the world.  

Early adopters of the CSEM functionality experienced a large reduction in management overhead for administrative processes and valuable insight into the breadth of their cloud estate. One pilot customer, a $5B consumer products company, quickly discovered that while they had half the cloud accounts they originally expected, the spend on those accounts was more than twice what was budgeted. In addition, the CSEM uncovered a nearly $1M PaaS licensing fee which would have otherwise gone unnoticed. 

Hyoun Park, CEO and Principal Analyst at Amalgam Insights, who regularly covers the technology expense management space, also made a prediction in a recent report on the growth of the market. Over the next five years, Amalgam estimates that about 20% of cloud infrastructure will be managed by third-parties, making cloud IaaS management roughly a $400 million market in 2022.  

“Cloud expenses are simply another type of recurring technology spend that the enterprise needs to manage,” said Simon Mendoza, Chief Technology Officer at MDSL. “Given the size of these growing expenses, enterprises should implement standard processes for capturing, reporting and allocating not just for cloud expenses, but for all spend categories and gather intelligence across their entire technology estate.”  

To learn more about the new MDSL CSEM features and functionality, including access to a client success story, visit https://www.mdsl.com/technology-expense-management/cloud-management.    

*Gartner, How to Identify Solutions for Managing Costs in Public Cloud IaaS, 22 January 2018 

Topics: Technology Expense Management Company News cloud management cloud expense management
4 min read

MDSL Announces Cloud Services Expense Manager, The Natural Extension of Technology Expense Management

By Mark Bellingham on Feb 21, 2019

The exponential rise in enterprise cloud spend and ambiguity of ownership presents unique management challenges 

MDSL, a global leader in Technology Expense Management ("TEM") solutions, has announced the general availability of their Cloud Services Expense Manager (CSEM) module as part of the MDSL TEM solution offering. The new module allows enterprise clients to manage spend for cloud services across Infrastructure as a Service (IaaS), Platform as a Service (PaaS), and Software as a Service (SaaS). According to Gartner research, through 2020, 80% of organizations will overshoot their cloud IaaS budgets due to a lack of cost optimization approaches.* 

“The cloud has become more ubiquitous and our enterprise clients continue to share their struggles managing the increasing costs, the sprawl of resources, and lack of management associated with it,” said Charles Layne, Chief Executive Officer of MDSL. “Given our history of managing complex technology spend within the enterprise, we are in a unique position to manage all types of cloud spend through the MDSL platform. By creating a tailored offering, with specific nomenclature and reporting for those who manage cloud assets, we’ve simplified the experience for our users and provided actionable business intelligence.”    

CSEM is a cloud-based software solution that allows IT budget owners to manage the cost and usage of cloud resources across departments, projects, or individuals. Leveraging automated vendor API integrations to import detailed usage data (both billed and unbilled), users are able to configure business rules around the processing, allocation, and reporting of cloud expenses through a single, centralized expense management platform. Users can manage these cloud expenses alongside other complex technology spend categories within the MDSL solution to capture a total cost of ownership. 

What separates the MDSL solution is the extensible technology that leverages a single, unified platform used for more than 20 years to manage enterprise technology and financial subscription services. The contract structure and instance billing of IaaS and PaaS mimic the structure and components of traditional fixed voice and data services. SaaS subscriptions behave similarly to traditional market data services like Bloomberg, Reuters, and FactSet, which MDSL manages for the largest financial institutions in the world.  

Early adopters of the CSEM functionality experienced a large reduction in management overhead for administrative processes and valuable insight into the breadth of their cloud estate. One pilot customer, a $5B consumer products company, quickly discovered that while they had half the cloud accounts they originally expected, the spend on those accounts was more than twice what was budgeted. In addition, the CSEM uncovered a nearly $1M PaaS licensing fee which would have otherwise gone unnoticed. 

Hyoun Park, CEO and Principal Analyst at Amalgam Insights, who regularly covers the technology expense management space, also made a prediction in a recent report on the growth of the market. Over the next five years, Amalgam estimates that about 20% of cloud infrastructure will be managed by third-parties, making cloud IaaS management roughly a $400 million market in 2022.  

“Cloud expenses are simply another type of recurring technology spend that the enterprise needs to manage,” said Simon Mendoza, Chief Technology Officer at MDSL. “Given the size of these growing expenses, enterprises should implement standard processes for capturing, reporting and allocating not just for cloud expenses, but for all spend categories and gather intelligence across their entire technology estate.”  

To learn more about the new MDSL CSEM features and functionality, including access to a client success story, visit https://www.mdsl.com/technology-expense-management/cloud-management.    

*Gartner, How to Identify Solutions for Managing Costs in Public Cloud IaaS, 22 January 2018 

Topics: Technology Expense Management Company News cloud management cloud expense management

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