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Don't Be Scared About Technology Management: How Managed Services Reduces Workloads And Improves Efficiency

Oct 1, 2018

Do you have recurring nightmares about computers gone haywire or huge IT bills going unpaid? Does the thought of your technology workload constantly spook you? If so, then it’s time to unmask your demons with technology managed services.

In too many companies, IT staff members spend their days handling a lot of minutiae. In fact, one study found that 30 percent of a typical IT person’s day is devoted to “low level tasks.”

There’s a lot of pressure today on IT departments. They need to devote countless hours to keeping the lights on, while also leading the company forward and championing new initiatives and tools. This duality has become so pervasive that analyst firm Gartner has even developed a new term to describe it: Bimodal IT.

Complicating matters even further is the nature of most technology stacks in place today. At too many companies, networks and systems have been patched together seemingly willy-nilly over the years. This phenomenon even has a dedicated nickname: Frankenstacks — stacks patched together in the same way the monster Frankenstein was put together with assorted parts.

And, just when the IT department’s job couldn’t get any harder, consider the worker shortages in the space. While IT related positions are among the most in demand across the country, too many of those open jobs go unfilled.

So what can be done? How do IT teams deal with this ghoulish situation? Technology managed services can help — they’re all treats, no tricks.

Technology Managed Services: Sugar, Spice and Everything Nice

Instead of having to do everything, with limited time and resources, IT departments should consider utilizing a technology managed services provider. With this kind of external expertise in place, teams gain five key benefits:

1. Centralization
For too many globally disparate corporations, no one team has a complete handle on all of the technology in place and its related expenses. A good technology managed services provider can ensure the firm has one portal through which to oversee and manage its IT footprint, from anywhere in the world.

2. Automation
Too often, teams continue to manually implement ad hoc software to track inventory, handle paper invoices, manually allocate expenses, rubber stamp approvals, and write checks to pay bills. Technology managed services helps to automate these kinds of mundane tasks, freeing up precious time in the work week.

3. Visibility
By providing a single pane of glass, managed services can help teams know exactly what’s going in their environment – across telecom, mobility, cloud, and other complex technology spend categories - no matter how disparate the operation.

4. Expertise
Most IT staff members are not experts on matters such as billing, invoicing or device management. When non-experts are asked to handle these sorts of tasks, not only do they have less time to spend on areas where they have expertise, but mistakes with critical financial allocations and issues with vendor disputes can easily crop up. Instead, let a technology managed services provider handle these efforts. These teams have years of experience, ensuring no issues arise related to invoicing or network management.

5. Scale
The days of a company having only a few types of devices or just a handful of software licenses for the whole business are long over. As the bring-your-own-device trend becomes further embedded in the enterprise and as the cloud makes it easier than ever to obtain and use software, the scale of today’s networks and IT environments is incredibly vast. Most IT departments are not equipped to effectively handle this scale; one study found that the “average large enterprise is wasting approximately $7.4 million every year on under- and unused software.”

Here are a few things that teams can do when they have managed services helping them out:

  • Offload necessary but time-intensive tasks like invoice payments, receipt reviews, expense validation and allocation, device assignments and more onto an external team of experts, freeing up the IT department’s time to handle other key efforts like future-focused research.
  • Ensure all of a company’s environments across the globe are optimized and reviewed on an ongoing basis, as opposed to the one-off checks that happen now at many enterprise organizations.
  • Leverage expertise in evaluating and implementing any one-off services, as opposed to developing precious time on research and vendor calls.
  • Learn more about cybersecurity, as it is a key area of need for many businesses.
  • Better understand future-focused IT trends like the Internet of Things, and determine how it can impact the organization to gain a competitive advantage in the industry.
  • Gain a better handle on all of their data, and determine how first-party and third-party information can be better leveraged for artificial intelligence initiatives.

When technology managed services is in place, this is just the tip of the iceberg as far as what’s possible. Technology management today is only scary because of the status quo. Unmask IT management problems and get the help and expertise needed to lead the way.

To learn more, contact a member of our expert team today to learn how managed services can benefit your organization.

Written by Rob Stratton