Now more than ever, businesses in this globally connected world are turning to Unified Communications (UC) and Unified Communications as a Service (UCaaS) solutions to enable seamless collaboration.
Recent posts by Sheikh Ali
10 min read
3 min read
In Part 1, we examined the challenges enterprises face in effectively auditing SaaS spend. Billing practices for cloud services are complex and often disorganized, and traditional audit tools fall short. Now we’ll look at how businesses can overcome these difficulties, and the benefits they receive once they do.
6 min read
Traditional enterprise fixed and mobile spend audits are a stable and mature service offered by every large expense management company as well as a plethora of smaller providers and independent analysts. These vendors have built a successful practice around finding billing errors or cost reduction opportunities for clients and sharing a percentage of the monies recovered or the savings achieved. From the early days of telecom expense management (TEM) to today, most enterprises take advantage of this standard service, either as a one-time engagement or on an ongoing basis.
4 min read
Earlier we explored the challenges of managing UCaaS spend in today’s dynamic environment. Now we’ll take a broader look at the factors deepening the problem, including the widening SaaS market and its acceleration driven by the rapid evolution and transformation of enterprise-connected services, from traditional and hybrid managed to cloud and app managed.
3 min read
Cloud-based telephony solutions are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s widescale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.
4 min read
Remote work and digital communications took center stage in 2020. As we start the new year on a more hopeful path, businesses must now focus on managing spend and consumption of the Unified Communications as a Service (UCaaS) platforms such as Zoom and Microsoft Teams they added to support remote collaboration.