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Blog, Press & Events

Access the latest blog, news and events content from Calero-MDSL.

Sheikh Ali


Recent posts by Sheikh Ali

5 min read

The Continued Rise of Unified-Communications-as-a-Service: Trends for 2022

By Sheikh Ali on Feb 8, 2022

We’ve all seen the explosion of UCaaS, both in the enterprise and in our personal lives. Zoom and Teams meetings became the norm to communicate and collaborate at work and at home, and expertspredicta compound growth rate of 13.4% between 2021 and 2028 for UCaaS services.

Topics: Technology Expense Management cloud management cloud expense management business intelligence analytics IT Finance SaaS IT procurement IT trends IT sourcing unified communications trends UCaaS enterprise 2022 trends
4 min read

Top 3 Mistakes Made in MS Teams Deployment

By Sheikh Ali on Jan 19, 2022

The current rapid adoption of digital transformation and work-from-anywhere environments have combined to make the use of SaaS applications to connect employees, contractors, vendors and other associates and partners rise on a similarly swift pace across the enterprise space.

Topics: Technology Expense Management cloud management migration digital transformation SaaS unified communications UCaaS enterprise remote
4 min read

UCaaS: Understanding the New Face of Call Accounting

By Sheikh Ali on Oct 13, 2021

Call accounting originally grew from a core set of business needs that included cost validation and fraud detection. Enterprises often utilized call activity information to incentivize lower cost calling behaviors and manage traffic, and certain sectors—financial services and government among them—used call data to meet a range of compliance requirements. Companies also embraced call accounting for more mundane uses, such as cost center chargebacks based on consumption.

Topics: information technology digital transformation SaaS IT procurement rate plan optimization IT trends unified communications UCaaS
11 min read

UCaaS: If You Can’t See You Can’t Act

By Sheikh Ali on Sep 30, 2021

Your essential checklist to save, manage and optimize your digital communications spend.

Topics: cloud management SaaS trends UCaaS 2021 trends
10 min read

Controlling the Unified Communications-as-a-Service (UCaaS) Spend Explosion

By Sheikh Ali on Sep 13, 2021

Updated January 19, 2022

Now more than ever, businesses in this globally connected world are turning to Unified Communications (UC) and Unified Communications as a Service (UCaaS) solutions to enable seamless collaboration. 

Topics: Technology Expense Management cloud management cloud expense management analytics cloud costs SaaS rate plan optimization unified communications UCaaS enterprise
3 min read

Part 2: Auditing IT Expenses in a SaaS World - New Challenges, New Approaches

By Sheikh Ali on Jul 26, 2021

In Part 1, we examined the challenges enterprises face in effectively auditing SaaS spend. Billing practices for cloud services are complex and often disorganized, and traditional audit tools fall short. Now we’ll look at how businesses can overcome these difficulties, and the benefits they receive once they do.

Topics: Technology Expense Management cloud management SaaS benchmarking IT trends IT sourcing unified communications UCaaS enterprise
6 min read

Part 1: Auditing IT Expenses in a SaaS World with Similar Needs and New Challenges

By Sheikh Ali on Jul 7, 2021

Traditional enterprise fixed and mobile spend audits are a stable and mature service offered by every large expense management company as well as a plethora of smaller providers and independent analysts. These vendors have built a successful practice around finding billing errors or cost reduction opportunities for clients and sharing a percentage of the monies recovered or the savings achieved. From the early days of telecom expense management (TEM) to today, most enterprises take advantage of this standard service, either as a one-time engagement or on an ongoing basis. 

Topics: SaaS
4 min read

Part 2: The UCaaS Enterprise Spend Black Hole

By Sheikh Ali on May 18, 2021

Earlier we explored the challenges of managing UCaaS spend in today’s dynamic environment. Now we’ll take a broader look at the factors deepening the problem, including the widening SaaS market and its acceleration driven by the rapid evolution and transformation of enterprise-connected services, from traditional and hybrid managed to cloud and app managed.

Topics: Technology Expense Management cloud management cloud expense management analytics cloud costs SaaS unified communications trends UCaaS enterprise 2021 trends
4 min read

Why UCaaS is Rapidly Replacing Traditional Telecom Services & What You Need To Do About It

By Sheikh Ali on Mar 18, 2021

Updated January 19, 2022

Cloud-based telephony solutions, like Unified Communications-as-a-Service (UCaaS) are increasingly viable alternatives to platforms such as VoIP and TDM. The shift to UCaaS is a natural progression for many businesses and follows data’s wide-scale move to the cloud. But there are steps you should take to ensure you not only get the ROI you expect from cloud telephony services, but that you remain in control of your UCaaS spend.

Topics: unified communications UCaaS enterprise 2021 trends
4 min read

2021 and the Rise of UCaaS

By Sheikh Ali on Jan 28, 2021

Remote work and digital communications took center stage in 2020. As we start the new year on a more hopeful path, businesses must now focus on managing spend and consumption of the Unified Communications as a Service (UCaaS) platforms such as Zoom and Microsoft Teams they added to support remote collaboration.

Topics: Technology Expense Management TEM SaaS unified communications UCaaS

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