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Achieving Automation Through eBonding

Apr 2, 2018

The emergence of automation in the workplace can come as no surprise. For more than 50 years, leaders in both business and government have been addressing the potential impacts of automation on different aspects of our personal and professional lives. But despite years of preparation for a more automated workplace, many businesses are still not taking full advantage of the rise of automation in business telecommunications.

Now the need is greater than ever to streamline procurement processes, distribution, and issues management for overburdened telecom programs. According to HDI Research, many large organizations have no way of tracking as much as 25 percent of their inventory, a number that surely corresponds to a significant loss of funds.

Luckily for these businesses, eBonding and other managed mobility services present tangible enterprise solutions for achieving the levels of automation necessary to regain control over their telecom expense management (TEM) and minimize loss due to inefficiency. eBonding is the process by which employees and admins can place orders, cancel services, request upgrades, and make changes to fixed and mobile services via a centralized system. Not only can it address the immediate issues concerning business continuity, but eBonding also presents long-term opportunities to harness automation to increase data reliability and productivity, all of which helps to lower costs.  

Business Continuity via eBonding

Business continuity measures a business’ ability to maintain core operations, minimize loss, and mitigate impact to customers in the event of a disruption to normal business function. Large companies must involve all aspects of their organization in their overarching business continuity plan. But with the increasing importance of mobile connectivity to a business’ overall workflow, telecom plays a disproportionately critical role in establishing business continuity.

eBonding provides an automated platform for businesses to achieve this continuity. By streamlining move, add, change, and disconnect processes for mobile devices, systemwide, eBonding enables teams to respond quickly to situations requiring the replacement, removal, or adoption of devices and services on a network.

In large IT/telecom departments, end users are in a constant state of flux as employee services exist at different points along their life cycle from one another. For example, a new hire may need to place an order while an employee traveling abroad may need to adjust their international roaming settings. Another member of the network who is on their way out of the company may need to abruptly end their contract. By removing the need to process these individual requests through a telecom provider, businesses can rely instead on an integrated enterprise mobility management system combining their own ordering and accounting systems with their telecom provider’s tracking and billing software.

Systems integration of this kind helps to avoid the “swivel chair syndrome” where employees must turn their attention to more than one resource in order to execute telecom- and/or technology-related transactions.

Data Reliability via eBonding

Data is considered reliable when it is free of errors and sufficient enough to engage with its intended purpose. In the case of telecommunications, accurate data provides critical feedback on spending and usage to large businesses needing to make decisions that can have an impact on millions of dollars of technology spending.

One of the major issues surrounding data reliability in the telecom space is the potential for human error to have a negative impact on transactional activities. Managing such a high number of devices and services, making sure they reach their end user, is an extremely complicated process that is susceptible to interruption due to miscommunication or other human errors. eBonding ensures that each employee provides information about their order to the supplier through an automated system. This allows telecom and IT teams to track devices at each stage of their life cycle and prove data reliability.

Being able to verify data reliability in-house and with little effort, managers are less reliant on telecom providers for information and analytics and save both time and money while focusing more of their attention on generating new leads.

Cost Savings via eBonding

By ensuring business continuity and data reliability, eBonding saves its users and administrators a significant amount of both time and cost. Prior to eBonding, telecom and technology expense management practices relied on the faithfulness of employees to report on their individual usage of mobile and fixed line devices. All the while, telecom and mobility administrators had to bear the burden of constant employee requests, back-and-forth communication with vendors, and constant data inaccuracies.

Simple procedures such as ordering a new device or deactivating an old one could take more than a week, or several weeks, to complete and would have multiple stages in its workflow that are no longer needed with eBonding.

The Future of eBonding

The outlook for eBonding, and automation, in general, is strong. Researchers at the McKinsey Global Institute suggest that automation is likely to grow in our current business climate to incredible heights. As much as $16 trillion in income stands to be impacted by the impending wave of automation. Estimates are that 60 percent of jobs will experience at least 30 percent automation.

The speed and scope of automation are forcing the hand of businesses to adopt automation standards to fit their business need. Telecom customers can take full advantage of MDSL’s proprietary approach to eBonding. Its quick and easy reporting mechanism provides businesses with greater access to information to make smart decisions about its technology outlay. Costs can be tracked and allocated efficiently so that all expenditures are recorded and justified.

If you are interested in what eBonding can do help your business save time and money and become more efficient, contact us to receive a free assessment.

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Written by Chris Baker